Privacy Policy

Last Updated: April 22, 2026

Welcome to Artisan-Cake™ (referred to below as "the Site," "we," "us," or "our"). We are committed to protecting your personal data and your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our Shopify-powered store.

1. Information We Collect

When you interact with Artisan-Cake™, we collect certain information to provide a seamless experience:

Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (processed securely through Shopify), email address, and phone number.
Device Information: We automatically collect details about your device, including your IP address, web browser, time zone, and some of the cookies installed on your device.
Communication Data: This includes information you provide via our Live Chat, email, or telephone when inquiring about custom designs or dietary requirements (such as Halal, Vegan, or Gluten-Free requests).

2. How We Use Your Information

We use the information we collect to:

Fulfill orders placed through the Site (including processing payments and arranging delivery).
Communicate with you regarding order status or custom cake consultations.
Screen our orders for potential risk or fraud.
Provide you with information or advertising relating to our products or services, provided you have opted in.

3. Sharing Your Information

We share your Personal Information with third parties to help us operate our business:

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
Delivery Partners: We share your address and contact details with our delivery team to ensure your cake arrives during your selected time slot.
Compliance: We may share information to comply with applicable laws and regulations or to respond to a lawful request for information.

4. Cookies & Tracking

Artisan-Cake™ uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the Site.

5. Your Rights

Depending on your location (such as the UK/EU), you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us using the information below.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.